The East Store - Shipping Policy

At The East, we are committed to providing reliable and efficient shipping services to our customers. We offer various shipping options to ensure your orders are delivered in a timely manner.

1. Shipping Methods

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days (additional charges may apply)
  • Cash on Delivery (COD): Available for all orders

2. Shipping Rates

  • Standard Delivery: PKR 100 within Pakistan
  • Express Delivery: PKR 200 within Pakistan
  • International Shipping: Rates vary by destination and will be calculated at checkout

3. Shipping Destinations

  • We currently ship to all major cities and towns within Pakistan.
  • International shipping is available, but rates and delivery times may vary.

4. Order Processing and Shipping Times

  • We process all orders within 1-2 business days of receiving them.
  • Delivery times are estimated based on the shipping method selected and may vary depending on your location and other factors.
  • We are not responsible for any delays caused by third-party shipping carriers or customs clearance.

5. Tracking and Delivery Confirmation

  • You will receive a tracking number once your order has been shipped.
  • You can use this tracking number to monitor the status of your delivery on the carrier’s website.
  • Upon delivery, you will be required to sign for the package to confirm receipt.

6. Undelivered or Lost Packages

  • If your order is returned to us as undeliverable, we will contact you to resolve the issue.
  • In the event of a lost package, we will work with the shipping carrier to locate the item. If the package cannot be found, we will issue a refund or replacement, at our discretion.

7. Customs and Import Duties

  • For international orders, the recipient is responsible for any customs, import duties, or taxes levied by their local government.
  • We are not responsible for any delays or additional charges incurred due to customs clearance.

8. Shipping Exceptions

  • We reserve the right to modify or cancel shipping options at any time, without prior notice.
  • Certain products may have different shipping restrictions or requirements, which will be clearly communicated during the checkout process.

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer support team at infotheeastshop@gmail.com.

Shopping Cart