The East Store - Refund Policy

At The East, we strive to provide our customers with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return guarantee as outlined in this Refund Policy.

1. Return Eligibility

  • All products purchased from The East are eligible for return within 7 days of delivery, except for the following:
    • Custom-made or personalized items
    • Opened software or digital products
    • Consumable items (e.g., batteries, sachets)
    • Items that have been used, damaged, or are missing parts

2. Return Process

  • To initiate a return, please contact our customer support team at infotheeastshop@gmail.com within 7 days of receiving your order.
  • You will need to provide the order number, a brief reason for the return, and any other relevant details.
  • Our team will provide you with a return authorization number and instructions on how to ship the item back to us.
  • You are responsible for the cost of returning the item(s) to us, unless the return is due to our error or a defective product.

3. Refund Issuance

  • Once we receive the returned item(s) and inspect them, we will process your refund within 5-7 business days.
    • Refunds will be issued in the original form of payment, less any shipping or handling fees.
    • For cash on delivery orders, the refund will be processed through a bank transfer or mobile wallet.

4. Refund Exclusions

  • Items that have been used, damaged, or are missing parts may be subject to a restocking fee or may not be eligible for a full refund.
  • Custom-made or personalized items, opened software or digital products, and consumable items are not eligible for a refund.

5. Damaged or Defective Items

  • If the item you received is damaged or defective, please contact our customer support team immediately.
  • We will arrange for the item to be collected and will issue a full refund or replacement, at our discretion.

6. Exceptions

We reserve the right to make exceptions to this Refund Policy on a case-by-case basis, at our sole discretion.

If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact our customer support team at infotheeastshop@gmail.com.

Shopping Cart