SHIPPING, CARE & RETURNS
THE EAST ships to all countries globally for free. All orders will be shipped within 2-3 business days of order confirmation unless otherwise indicated. THE EAST's business days are Monday – Friday, excluding weekends and major holidays. Shipping within Hong Kong will take 1-2 working days, shipping to all other countries may take up to 14 working days.
Orders are shipped securely from Hong Kong via Hong Kong Post Registered Mail. International shipments may be subject to additional customs, duties, and fees and are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.
IMPORTANT NOTICE: Due to new postage policies that are out of THE EAST's control, any shipment to the United States, Canada or Netherlands cannot be tracked currently. We can still ship to these countries, but we aren't able to monitor the parcels whereabouts, and can not be held accountable for undelivered parcels.
THE EAST is a collection of costume jewellery meaning you can expect a little wear and tear with time. To keep your earrings in their original condition for longer, keep them dry and clean them only with a polishing cloth, if needed. Keep the clasp closed on hoop earrings when you're not wearing them to avoid any beads sliding off. If you're carrying your earrings around in your handbag or suitcase, make sure to keep them in their protective box. Also, we know you know, but try not to drop them as they might break.
There are small imperfections that go hand-in-hand with handmade costume jewellery. THE EAST is unable to issue refunds or exchanges for jewellery with small issues, such as minor tarnishings. We won't be able to refund earrings that you have broken from dropping or careless wear.
If you receive jewellery from us which you believe to have a major manufacturing issue, please send us a photo to firstname.lastname@example.org within 7 days of receiving your item so we can review the problem. If the fault is at our end, we'll send you a new pair. If we are sold out of the earrings you originally bought, you can pick another pair from our website of the same of lesser value.
We will ask you to send the original earrings back to us within 30 days from the date of first emailing us about a manufacturing issue and pay for the postage.
Our shipping address is: P.O. Box 33716, Sheung Wan Post Office, 1/F West Exchange Tower, 322-324 Des Voeux Road Central, Hong Kong
All currencies displayed on this website are in United States Dollars. The bank that has issued your credit card determines the exchange rate that you will be charged (but in general this would match closely with the current rate).
To contact us regarding any of the above, please email email@example.com.